Shipping policy

  • Where does SCOUT ship to?
    • Currently, we only ship within the US and US territories.
  • Do you ship to P.O. boxes?
    • Yes, P.O. boxes can be shipped to, but only via ground USPS shipping. If rush shipping to a P.O. box delivery address is selected at checkout P.O. Box address, your order may be delayed.
  • How much is shipping?
    • We gladly offer free ground shipping for all orders over $75 (before tax and after discounts). All other orders ship for a standard ground rate of $10.99. We also offer Expedited and Express Shipping options at variable rates.
    • Special Shipping Notes:
    • Additional processing time is required for orders that include personalization, regardless of which shipping method you choose.
    • All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase. Rugs cannot be shipped with FedEx 2 Day or FedEx Standard Overnight.
  • When can I expect my order?
  • Depending on your location and carrier volume, standard shipping can take between 3-6 business days for your package to arrive (does not include holidays and weekends). Please note, orders placed after 11AM ET will be filled the next business day. This applies to all shipping methods, including Express and Expedited. We do not process or ship out on Saturdays or Sundays.
    • We'll send an email with tracking information as soon as it ships. This will provide you with specifics on its arrival. You can track your order here.
    • We’re committed to getting your order to you as quickly as possible. Sometimes during peak volume periods (holidays and sales), we do occasionally experience shipping and processing delays. Please know that we’re working as hard as we can to pack up and ship your order.
  • My package was marked undeliverable. What do I do?
    • If your package couldn’t be delivered, it will automatically be returned to us. Email contactus@scoutbags.com to figure out your options for re-delivery!
  • My order was marked as delivered but I haven't received it yet.
    • We ask that you give the shipping carrier 2 business days for their order to arrive once it has been marked as delivered as sometimes there is a delay between the order being marked as delivered and when it is received. If you still haven't received it after the 2 business days have passed, reach out to contactus@scoutbags.com. If you contact after 2 or more weeks have passed, there's no guarantee we will be able to successfully work with FedEx and/or USPS to reship or reimburse you for your order.
    • Please note that SCOUT is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or USPS). Once your claim has been filed, please contact us directly at contactus@scoutbags.com with information regarding your situation and your claim number. If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. SCOUT is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.